Privacy Policy

Introduction

Outback Adventures ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Data

Personal Data refers to information that identifies you personally, such as your name, contact information, and payment details. We collect Personal Data when you:

• Register for an account
• Book a tour or travel service
• Subscribe to our newsletter
• Contact us through our contact forms
• Provide feedback or leave reviews
• Participate in surveys or promotions

The types of Personal Data we collect may include:

• Name, address, email address, and phone number
• Payment information (processed securely through our payment processors)
• Travel preferences and requirements
• Passport details (when required for booking specific tours)
• Dietary restrictions or medical information you provide related to your travels

Usage Data

We automatically collect Usage Data when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Pages of our website that you visit
• Time and date of your visit
• Time spent on pages
• Links you click on our website
• Other statistics

How We Use Your Information

We use the information we collect for various purposes, including:

• Provide Services: To process and fulfill your tour bookings, respond to inquiries, and provide customer support
• Improve Our Website: To analyze usage patterns, diagnose technical problems, and enhance user experience
• Marketing: To send you promotional materials about our services, special offers, and events (if you have opted in to receive such communications)
• Communication: To communicate with you about your bookings, account, or changes to our policies
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Protection: To detect, prevent, or address fraud and security issues

Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For booking information, we typically retain data for 7 years to comply with tax and accounting regulations. For marketing purposes, we retain your information until you unsubscribe or ask us to delete your data.

Data Sharing and Disclosure

We may share your information with third parties in certain circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, tour operators, email service providers)
• Business Partners: When necessary for providing services you request (e.g., hotels, transportation providers, activity operators)
• Legal Requirements: We may disclose information when legally required to do so, to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process
• Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described above.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request copies of your personal data
• Rectification: You can request that we correct inaccurate information
• Erasure: You can request that we delete your personal data in certain circumstances
• Restriction: You can request that we restrict processing of your data in certain circumstances
• Portability: You can request that we transfer your data to another organization or directly to you
• Objection: You can object to our processing of your personal data in certain circumstances

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Security

We have implemented appropriate technical and organizational security measures to protect the personal information we collect and maintain. However, please be aware that no security system is impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

We are based in Australia, and your information may be processed and stored in Australia and other countries where our service providers maintain facilities. By providing your personal information, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 2 8765 4321
• By mail: 42 Harbour Street, Sydney, NSW 2000, Australia